We offer world-wide shipping for all orders from our warehouse in South Korea or China. All orders are shipped Monday-Friday, excluding holidays. Orders placed on the weekend or public holiday will be placed within on the next business day. Depending on your country, public holidays may impact delivery timelines. Kindly note that we have no control over additional delays as a result of this.

We ship our orders with DHL express shipping for international shipping. You will receive your order in 3-10 business days. You will receive an email with your tracking number once your parcel has been shipped.

Shipping costs are different per country and rates calculated based on location at checkout. Please note that we're not responsible for any duty charges that may be applied on international shipping orders outside of South Korea or China.

We are dependent on our shipping partners and cannot be held responsible for potential delays during the shipment or other unforeseen circumstances.

For misplaced packages, upon confirmation from the shipping partners, we will resend the order to customer but we are not liable to issue refunds for lost packages.

If no complaint is raised about an order within 14 days, we will assume there are no issues and the package has been received successfully.

Pre order items and Made to order items will be shipped from estimated dispatch date, this is noted to your email once you place an order. Please allow us 2-6 weeks for production and delivery. This helps to mitigate the wasteful practices in fashion industry. If estimated delivery date changes due to available stocks of fabrics & trims, we will notify you with updated date.

International shipments outside of South Korea or China can be subject to customs and import duties once they reach their destination. These costs are directly dependent on the value of the ordered goods, the material they are made of and their country of origin.

We recommend contacting your local customs authorities for more information about the possible charges before placing an order with us.
The international taxes and duties are varied per country. All additional custom charge is the customerʼs responsibility.

Please note that if you have paid duties as part of your order, these were paid to your local government authority and not to YÉONI. Thus, we are unable to refund any duties paid if a return is made. Instead, you can apply to your local government to have these reimbursed.

If payment of duties and taxes is refused upon arrival in your destination country, the amount will be deducted from your return.

We offer returns for all orders except sale items purchased at YEONIworld.com within 20 days of the delivery date.

Please ensure the items are returned in their original condition, original packaging and with all tags attached. If an item is damaged or in an unsuitable condition, we will be unable to issue a refund and the item will be sent back to you. Return shipping costs are at the customer expense.

Due to hygiene reason, we do not accept returns for jewelry.

For shoes, please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.

To request a return, please fill in required information on returns form and send the form to our customer care team at customercare@yeoniworld.com

When you return items to us, please include the form with your order as well.

Full priced items are eligible for a full refund minus shipping fees. We do not accept returns on sale items. We do not offer exchanges. Returns will be refunded to the original method of payment.