We offer world-wide shipping for all orders from our warehouse in South Korea, as well as from our global partner facilities. If a specific item ships from outside South Korea, this will be clearly indicated in the product description.

All orders are shipped Monday-Friday, excluding holidays. Orders placed on the weekend or public holiday will be placed within on the next business day. Depending on your country, public holidays may impact delivery timelines. Kindly note that we have no control over additional delays as a result of this.

We ship our orders with UPS or EMS express shipping for international shipping. You will receive an email with your tracking number once your parcel has been shipped.

We ship all in-stock items on the same day your order is placed. Delivery typically takes 3–7 business days. For the delivery of pre-order and made-to-order items, please see the information below.

Orders to South Korea are shipped via Jaeilsa Logistics or Korea Post, with free shipping offered exclusively to South Korea. All of the above policies apply equally to South Korea, except for the delivery timeframe. Customers in South Korea can expect to receive in-stock items within 1–2 business days.

Shipping costs are different per country and rates calculated based on location at checkout. We offer free international shipping on all orders over $400 USD. Please note that we are not responsible for any duty charges that may be applied on international shipping orders outside of South Korea. Some items may ship directly from our partner facilities overseas (e.g. the United States). This will be specified in the product description.

We are dependent on our shipping partners and cannot be held responsible for potential delays during the shipment or other unforeseen circumstances.

For misplaced packages, upon confirmation from the shipping partners, we will resend the order to customer but we are not liable to issue refunds for lost packages.

If no complaint is raised about an order within 14 days, we will assume there are no issues and the package has been received successfully.

For Pre order items and Made to order items, you will receive a follow-up email with detailed information, including the expected dispatch date and estimated delivery date based on your location once you place an order. Please allow us 2-6 weeks for production and delivery of YÉONI. ready-to-wear (RTW) items. Select items that ship from our U.S.-based partner facilities may arrive sooner, typically within 3–15 business days. This helps mitigate the wasteful practices in fashion industry. If estimated delivery date changes due to available stocks of fabrics & trims, we will notify you with updated date.

For our U.S customers, select items are shipped directly from our partner facilities within the United States, ensuring fast delivery and no duties or taxes. For items shipped from South Korea, a 15% import duty will apply to all orders, regardless of value, beginning August 1, 2025, in accordance with new U.S.–Korea trade regulations. Previously, orders under $800 USD were exempt from duties under the U.S. De Minimis Rule. However, this exemption has now been suspended for South Korean imports, and the flat 15% tariff applies to all shipments, including clothing, accessories, and tea. We appreciate your understanding and recommend reviewing the latest updates on the U.S. Customs and Border Protection website.

For our customers in Australia, orders valued under AUD 1,000 (approximately USD 690) are exempt from customs duties when shipped from South Korea. However, Goods and Services Tax (GST) may still apply depending on the total value and seller registration with the Australian Taxation Office (ATO). We recommend checking with local customs for the most accurate, up-to-date information.

For our customers in Singapore, orders valued under SGD 400 (approximately USD 300) may be exempt from customs duties and GST when shipped from South Korea. This allows most small-to-mid-sized orders to be delivered without additional charges. For larger orders or exact tax guidance, we recommend checking with the Singapore Customs Authority.

For customers in the EU, UK and Worldwide, international shipments from South Korea can be subject to customs and import duties once they reach your destination country. These costs are directly dependent on the value of the ordered goods, the material they are made of and their country of origin. We recommend contacting your local customs authorities for more information about the possible charges before placing an order with us. The international taxes and duties are vary per country. All additional custom charge is the customerʼs responsibility. Please note that if you have paid duties as part of your order, these were paid to your local government authority and not to YÉONI. Thus, we are unable to refund any duties paid if a return is made. Instead, you can apply to your local government to have these reimbursed. If payment of duties and taxes is refused upon arrival in your destination country, the amount will be deducted from your return.

We offer returns for all orders, excluding sale items, Made-to-order items and products requiring special handling such as jewelry and tea tins, purchased at YEONIworld.com within 14 days of the delivery date. For eligible return items, please ensure that all items are returned in their original condition, with original packaging and all tags attached. If an item is damaged or in an unsuitable condition, we will be unable to issue a refund and the item will be sent back to you. Return shipping costs are the customer’s responsibility.

Please note that tea tins and jewelry are non-returnable due to hygiene and safety reasons. For shoes, please try them on soft surfaces before wearing. We do not accept returns for shoes with sole markings or scratches. Ensure shoes are returned in their original packaging. Made-to-order items are final sale and not eligible for return, as they are custom-produced exclusively for each customer.

To request a return, please fill in required information on returns form and send the form to our customer care at customercare@yeoniworld.com . Once we receive your request, we’ll review it and email you a return shipping label for a simple return process. When you return items to us, please include the form with your order as well.

Full priced items are eligible for a full refund, minus the original shipping fee and the return shipping cost. We do not accept returns on sale items, Made-to-order items, tea tins, or jewelry. We do not offer exchanges. If you would like a different size or item, please return the original item first and place a new order. Returns will be refunded to the original method of payment.